Terms and Conditions
Training and Bookings
Booking for Training
Final booking confirmations will be sent to your email address at the latest 7 days prior to the course start date. For late bookings, the confirmation will be sent to you via email or text the same day. This confirmation mail will contain the full address of the venue and start time for the course. Online and phone payers will receive email confirmations while customers who paid by cheque may receive confirmation via post.
Cancellations for booked training must be made before 7 days to the course start date. Bookings made less than 7 days to the course start date may not be cancelled, except in exceptional circumstances, for which if accepted attracts a 70% administration charge. Booking cancellations more than 7 days before the course start date will attract 20% administration charge.
Course and date amendments may be accepted without administration charge. Any refunds will be actioned within 5 working days from the end date of the cancelled course.
We shall endeavour to place you with some of our security partners and other security firms who ask us for qualified staff from time to time.
You will need to have obtained your SIA licence for us to be able to help you. On request, we shall continue to offer support throughout the licence application process until you receive your licence.
Booking for a Licensed Security Guard or Door Supervisor
This may be booked over the phone or online. We expect all bookings to be paid in advance. We require at least 24 hours’ notice for cancellation of booked licensed door supervisor or security guard work. Bookings made less than 24 hrs to the start of work cannot be cancelled.