SIA Door Supervisors Training Course

4 Days
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SIA License Door Supervisor Training Courses in London

Security HR trains to SIA standards, our London based security courses are competitively priced

Location
London
Date
Clear
Time
10:00 am - 7:00 pm
Total Cost
£165.00
Deposit
£35.00

Door Supervisors are the security personnel you normally see maintaining security at entertainment venues such as nightclubs, and sports stadium. These are known as ‘licensed premises’. Traditionally, door supervisors provide nightclub security. They were then widely known as “bouncers”. Since the introduction of the SIA licence, door supervisors can now be seen working in retail shops, building sites, construction sites, as well as nightclubs.

Under the licensing act of 2003, to undertake certain business activities a Premises Licence must be obtained from the local authority. Examples of activities requiring premises license are – supply of alcohol by retail, provision of regulated entertainment (dancing, singing, theatre performance, cinema/movies, football), nightclubs and late-night cafes etc.

Door Supervisor must undergo a SIA training course designed for door supervisors. This must cover the Licensing law, the law of self-defence and “use of force” and Physical Intervention training.

On successful completion of the SIA training for door supervision, a nationally recognised qualification is obtained leading to SIA licence qualification. It is a criminal offence to work on the doors without SIA licence (badge) whether it is in-house or contract work.

The Licensing Act 2003 imposes certain duties on the door supervisor. So, door supervision training course is designed to educate prospective door supervisors on the laws governing licensed premises, their management procedures and best practices in dealing with members of the public. For the purpose of SIA licence, the Door Supervisor’s training course is focused mainly on venues where alcohol is sold by retail i.e. Pubs and nightclubs security. Door Supervisors are specifically trained to maintain security, law and order on these premises.
SIA Licensed Door Supervisors are expected to be dealing with members of the Public on licensed premises. SIA training for door supervisors is necessary to enable door supervisors carry out their duties effectively. They are required to abide by all laws, rules and regulations while discharging their duties.

Yes. Once you obtain your door supervision licence, you are free to look for work in any sector.  You are not confined to jobs in the licensed premises.  A person with SIA Door Supervisor’s licence can also work as a Security Guard.

No.  SIA course content for Security Guarding is slightly different from the Door Supervision course content.  The SIA is of the view that following a one-day induction in a Security Guarding assignment, a holder of Door Supervision licence can easily begin to work as a Security Guard.

No.  SIA training for Door Supervision does not cover Security Guarding training as many people wrongly believe; rather it is a specialist course focusing mainly on licensed premises; mainly where alcohol is served on the premises.  A Door Supervisor with SIA licence can also work in other licensed premises apart from alcohol venues.

Door Supervisors are usually positioned at the point of entry to the relevant premises.  A door supervisor’s main task is to carefully decide on the suitability of customers entering licensed premises.  The door supervisor maintains order and public safety inside the premises.

Door Supervisors are required to play an active role in the fight against drug abuse.  A door supervisor would refuse entry to those who may be in breach of criminal and licensing laws.  The Door supervisor has a duty to refuse entry or ejecting those who are in breach of these laws or who may be placing the management’s licence at risk.

The job of a Door Supervisor may involve the “use of force”.  It should be noted that there is no requirement for a Door Supervisor to use force to achieve their objectives.

You will be required to do Physical Intervention training as a single unit when you book Up-skilling (top-up) Door Supervisors course.  Go to Up skilling top-up door supervisors training course if you are here because you want to renew your existing SIA licence to book your top-up physical intervention training.

If you are here because you want to renew your teaching programme for Physical Intervention, then go here: Physical Intervention crossover refresher course to book your refresher/cross over PI course.

Door Supervision Training Course Content

Learning Outcomes

Know the purpose and main features of the Private Security Industry
Understand that legislation that is relevant to persons working in the Private Security Industry
Understand relevant aspects of health and safety
Know how to apply principles of fire safety
Know how to deal with non-fire related emergencies
Understand the principles of effective communication and customer care in the Private Security Industry

The role of a Door Supervisor

Main objectives
Admissions policy
The SIA code of behaviour

Civil and Criminal Laws

Legislation and Crimes
Trespassers
Criminal trespass
Murder
Rape
Common assault
ABH
GBH
GBH (with intent)
Sexual assault
Possession of firearm in public place
Possession of firearm with intent to endanger life
Possession of firearm or imitation with intent to cause fear of violence
Supplying drugs
Possession with intent to supply
Possession of offensive weapon
Possession of bladed or sharply pointed articles
Theft
Fraud
Robbery
Burglary
Criminal damage
Damage with intent to endanger life
Threats to damage
The use of force
Common law – self-defence rules
Common law – preventing a breach of peace and saving life
Section 3 Criminal Law Act 1967
Conflict Resolution model

Arrest

Arrest procedures
Breach of the peace
Indictable offences
How to arrest
Unlawful arrest
Your safety

Working on licensed premises

Licensing laws
The Licensing Act 2003
Licensing objectives
Licensable activities
Premises licence
Personal licence
Designated premises supervisors
Door supervisors
Point of entry
Entry control
Venue capacity
Refusals
Ejections
Police powers
Other authorised persons
Children and young people
Selling alcohol to under 18s
Allowing ‘under 18s’ to consume alcohol
Collecting or taking delivery of alcohol by ‘under 18s’
The sale of alcohol by ‘under 18s’
Proof of age
Test purchasing
Other relevant offences
Disorderly conduct
Drunkenness
Selling alcohol to a person who is drunk
Gambling
Smoking on licensed premises
Prostitutes
Sex establishments

Searching

Rights to search
Types of search
Searching people
Search refusals
Searching people and their property
When and how often to search
Searching safely
Searching rooms or buildings
Search documentation
Dealing with property found during search
Additional considerations – children, the disabled, cultural & religious beliefs

Drugs

Drugs classifications
Class A
Class B
Class C
Drugs offences
Drug dealers
Drugs litter
Symptoms of drugs misuse
Finding drugs during a search
Safety

Emergency procedures

Emergencies
Types of emergencies and the actions to be taken
Making emergency calls
Personal injury responses
Terrorism

Recording incidents and crime scene preservation

Evidence
Relevance
Admissibility
Types of evidence
Direct
Circumstantial
Hearsay
Oral
Documentary
Real
Forensic
Corroboration
Opinion
Perjury
Preserving evidence
Reporting procedures
Using notebooks

The principles of conflict management

Work related violence
Conflict and conflict management
Using communication to avoid conflict
How we communicate
Barriers to communication
Physical – discomfort, shock, noise, language, accents/jargon, disability, drink/drugs
Psychological – attitudes, beliefs, peer pressure, ego, fear or dislike of authority, mental illness
Types of behaviour
Dealing with unacceptable behaviour
Active listening
Empathy
Building rapport
Using discretion

Recognising, assessing and reducing risk

Managing customers’ expectations
Proactive service delivery
Active listening
Explanations
Apologies
Providing options
Stages of escalation
Assessing the risks
Assessing specific aspects of the threat
Positioning
Maintaining space
Showing non-aggression
Escape/exit

Problem solving strategies

Preventing problems during conflict
Problem solving strategies
Focusing on the problem
Explanations
Providing options
Win-win
Delivering a gift
Working with colleagues in conflict situations
Contact and cover (lead and support)
Switching
Passing the baton
Exit strategies

Good practice following conflict

Accessing help and support
Responses to trauma
Effects
Providing support
Reflection and learning

Difference between Defensive Physical Skills and Physical Intervention

Defensive physical Skills are used to protect oneself and others from unlawful assault, while physical intervention is the use of direct or indirect force to limit the movements of another person.

Restrictive and Non-restrictive Physical Intervention

Restrictive Physical Intervention – Involves the use of force to limit a person’s movement and freedom.

Non-restrictive Physical Intervention – Allows the subject a greater degree of freedom and they can move away if they wish to do so.

Alternatives to Physical Intervention

  • Communicating effectively with the subject
  • Applying knowledge and skills of conflict management in order to reduce the need for Physical Intervention
  • Defusing situation by applying conflict management skills
  • Being proactive and signalling non-aggression by use of non-verbal communication

Physical Intervention as a Last Resort

Reasons for using Physical Intervention as a last resort

  • It can damage the image of the venue and business, financially and might attract other offenders
  • It can increase risk of harm to staff and other persons
  • It can lead to allegations against staff and potential loss of licence and employment
  • It ca result in prosecution of staff if use of for cannot be justified or is excessive, or used in any other unlawful manner

Professional Implications of using Physical Intervention

  • One might lose their SIA licence as a Door Supervisor if Physical Intervention skills are used inappropriately
  • Excessive and inappropriate use of physical intervention skills might make you a target for those customers who intend to be violent
  • Your employer may lose premises licence and other qualifications required to carry on their business if physical intervention skills are used inappropriately
  • Any inappropriate use of physical intervention skills may also affect your chances of future employment
  • You may lose your job as a door supervisor if you use physical intervention skills inappropriately

Importance of Continuous Dynamic Risk Assessment during Physical Intervention

  • To monitor continuously for changes in risk to all parties during physical intervention and after physical intervention
  • To identify where help might be needed and be able to find help where necessary
  • For an informed decision as to when to de-escalate use of force or withdraw

Situational Risk Factors that might increase the risk of using physical intervention

  • Environmental hazards – (trips and falls)
  • Low staff or too many staff
  • Lack of assistance
  • Threats presented by others
  • Increased risk of falls with one person on one person restrictive hold or escort

Ways of reducing risk of harm during physical intervention

  • Choose the physical intervention with the least force and potential to cause injury to the subject I achieve the objective
  • Ensure ongoing communication between staff and subject during and following restraint
  • Follow emergency procedures; release the subject immediately and seek assistance if subject complains or demonstrates signs of breathlessness or other adverse reactions
  • Monitor the wellbeing of the subject for adverse reactions
  • De-escalate physical intervention at the earliest opportunity to reduce risk

Responsibilities following physical intervention

  • A duty of care to the subject is maintained following restraint
  • Appropriate medical attention is provided to any person who appears to be injured or at risk
  • Updating emergency services on attendance about circumstances, position, the duration and any difficulties experienced during the restraint.
  • Preserving evidence and securing witness(es)
  • All staff involved individually make detailed report, signed with full circumstances of the physical intervention at the earliest opportunity

Keeping Current

  • Legislation and guidance can change
  • Proficiency in Physical skills can fade over time, potentially reducing effectiveness and increasing risks

The importance of help and support following physical intervention

  • There is the possibility of physical and psychological injury following an incident involving the use of force

The Importance of Reflecting and Learning from Experience

  • It necessary to reduce the number of situations requiring physical intervention
  • It is also important to review personal and team skills in dealing with future situations requiring physical intervention

Reporting and Recording

Facts which must be included in reports following physical intervention are:

  • Description of behaviour of the subject
  • Staff responses to it including description of physical intervention and level of force used
  • Description of any injuries
  • First aid and medical support provided
  • Was the person taken to hospital? Which hospital?
  • Details of why the Door Supervisor had to use force in terms of necessary, reasonable and proportionate in their own personal thought.
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